Andersen Wright Real Estate Pty Ltd (T/A Elevenue) is committed to protecting your privacy and ensuring transparency in how we collect, store, use, and disclose your personal information.
This policy applies to all interactions with us, including property transactions, tenancy applications, and website usage.
We understand the importance of protecting your personal information and have implemented measures to ensure compliance with privacy regulations and industry best practices.
If you have any questions regarding this policy, please feel free to contact us at:
P: (02) 9948 1234
A: Shop 8, 9-15 Central Avenue, Manly NSW 2095
Andersen Wright Real Estate Pty Ltd (T/A Elevenue) complies with the following laws and industry regulations governing the collection, use, and protection of personal information:
– Privacy Act 1988 (Cth) – Governs the handling of personal information by businesses in Australia.
– Australian Privacy Principles (APPs) – A set of 13 principles outlining how organisations must manage personal information.
– Real Estate Institute of New South Wales (REINSW) Privacy Guidelines – Industry best practices for handling personal data in real estate transactions.
– Property and Stock Agents Act 2002 (NSW) – Regulates the conduct of real estate agents in NSW.
– Spam Act 2003 (Cth) – Regulates the sending of commercial electronic messages, including direct marketing.
– Australian Consumer Law (ACL) – Provides consumer rights related to the handling of personal information in business transactions.
These frameworks ensure that we handle your personal information responsibly and in compliance with legal requirements.
Personal Information refers to any data that can identify you personally. This may include, but is not limited to:
– Full name, residential and postal address, phone number, and email
– Occupation, employment details, and business information
– Property ownership and transaction history
– Financial and rental application details, including credit history
– Driver’s license, passport, or other identification details
– Payment and banking details related to real estate transactions
– IP addresses, cookies, and website usage data when engaging with our digital services
Sensitive Information, such as financial status for rental applications, is only collected with your explicit consent or as required by law.
We collect information in several ways, including:
Direct Collection:
– When you engage with us for property transactions (buying, selling, leasing, or renting)
– When you fill out forms on our website, in person, or via phone/email
– When you attend open home inspections, auctions, or private viewings
– When you request an appraisal or inquire about our services
– When you sign up for newsletters, updates, or promotional material
Third-Party Collection:
We may also collect data from:
– Public records (e.g., Titles Office, Australia Post, Telstra White Pages)
– Property listing platforms (e.g., realestate.com.au, Domain)
– Credit reporting agencies and law enforcement agencies
– Mortgage brokers, conveyancers, and legal representatives
– Property management platforms and tenancy databases
If we receive your data from a third party, we will take reasonable steps to inform you, unless it is legally exempt from disclosure.
We collect Personal Information to:
– Provide real estate sales, leasing, and property management services
– Process rental applications and verify eligibility
– Communicate with clients regarding property listings and transactions
– Market new listings, property investment opportunities, and related services
– Ensure compliance with NSW property laws, the Property and Stock Agents Act 2002 (NSW), and REINSW regulations
– Conduct research, reporting, and market analysis to improve our service offerings
– Manage financial transactions, invoicing, and trust accounting as per industry regulations
– Respond to customer queries, disputes, and legal matters
We will not use or disclose your information for purposes other than those stated unless required by law or with your consent.
Your information may be disclosed to:
– Potential buyers, sellers, landlords, or tenants involved in a transaction
– Property marketing platforms and listing websites
– Third-party service providers such as valuers, inspectors, conveyancers, and mortgage brokers
– Credit reporting agencies (for tenant screening and financial assessments)
– Government agencies (NSW Fair Trading, Australian Taxation Office, Titles Office)
– Legal representatives, auditors, and regulatory bodies
– Partner companies providing real estate-related services (such as moving, storage, insurance, and maintenance services)
We do not sell or trade your information. If disclosure is necessary to overseas entities, we will ensure compliance with APP 8 (Cross-border disclosure of personal information).
We implement strict security measures to protect against:
– Unauthorised access
– Misuse, loss, or disclosure
– Alteration or destruction of personal information
Data is stored using secure IT systems, cloud-based encryption, and restricted access controls. Our team is required to follow internal policies regarding data privacy, and access is granted only to authorised personnel.
If personal information is no longer required, we securely dispose of it in compliance with NSW regulations.
We may send direct marketing communications regarding:
– Properties for sale or rent
– Market insights, industry news, and investment opportunities
– New services, promotional offers, and exclusive events
Marketing communications may be sent via email, SMS, phone, or mail, in compliance with the Spam Act 2003 (Cth). You can opt-out at any time by clicking “unsubscribe” in marketing emails or contacting us directly.
We do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at hello@elevenue.com.au, or via the contact details below, and we will endeavour to assist you.
Please note that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy, pose a threat to someone’s life, health, or safety, or if this information relates to an existing or anticipated legal proceeding with you. If we deny you access to your personal information, we will provide you with a written explanation.
For any personal information collected by third parties, including data collected when visiting our website, we encourage you to review their privacy policies and contact them directly for assistance.
We may update this Privacy Policy periodically to reflect changes in privacy laws, industry regulations, or business operations. The latest version will always be available on our website.
We understand that your personal information is important to you and want you to feel confident that any personal information we collect from you or that is received by us will be treated with appropriate respect. If you believe we have breached this Privacy Policy or the Privacy Act 1988 (Cth), or if you have any questions or concerns about this policy or our practices, you can contact us:
P: (02) 9948 1234
A: Shop 8, 9-15 Central Avenue, Manly NSW 2095